FAQs

Yes! We have a dedicated learning and professional development team as a resource for our providers, and kick off employment with onboarding coursework and support.

Provider support is super important to us! In addition to an onboarding support team, you will be assigned a Clinical Manager who will meet with you initially to get you started with students, and as needed as clinical questions arise. Every school district also has a Customer Success Manager whose focus is to ensure you have everything you need from the district in order to best serve your students!

Yes! We are an ASHA accredited provider and we offer continuing education courses to our providers free of charge.

Yes! If we ask you to obtain licensure in another state, we reimburse for all costs incurred during the process.

Caseload expectation is not always easy to predict as there are too many interconnected variables, such as the functionality level of the patient, which determines the amount of therapy time. For example, students in special education may need more therapy time compared to students who are highly functional or about to graduate from therapy.

As per the max, this depends on state regulations. Some states may have a max, but some states don’t have a number.

We ask that districts provide a facilitator for our sessions. The facilitator is in charge of bringing students to and from sessions, as well as assisting with behavior management and any session preparation/support you may need. 

We’ve been providing virtual IEP related services for 9 years. In that time, we’ve found what works and have used these innovative methods to help students reach their full potential. Often, the alternative to virtual therapy is inadequate care. Schools often struggle to recruit enough therapists for their caseloads. Furthermore, recruitment is a large expense for cash-strapped districts. And when they can find in-person therapists, they sometimes don’t have the right specialties for each student’s needs. Then burnout and turnover lead to more gaps in care. Our virtual, team-based solutions match the right therapists with the students who need them, easing the burden for onsite staff.

‍Many of our current clients started out as skeptics who believed their students’ disabilities were too severe for virtual therapy to help. This view changed as soon as our therapists were in session with students. We believe that no disability is too severe for great care. Contact us today to learn more about how we can help your unique students.

The best care is the option that is:
-Accessible
-Engaging
-Specialized
Sometimes, that is onsite therapy. Often, schools cannot find the right specialists to work onsite. Virtual therapy allows students to access specialized care from licensed providers across the country. 

Yes, we can! We have licensed providers to assist with a variety of needs, including ESY, compensatory time, out-of-compliance IEPs, make-up sessions, and more.

There are many variables that affect how quickly a provider can be licensed, and when they will be “camera ready.” Most services can begin within 45 days or less from contract signature. 

You’re not alone. It can be challenging to meet the needs of each individual student while also doing all the other things expected of you. We seek to partner with you and your school to make things easier. Check out the Educator Hub. You’ll find continuing education and other resources that can make inclusion easier here.

Knowing how to support a student struggling with their emotions, behavior, or mental health can be challenging. Factors such as age, neurotype, and family or personal considerations can affect how we provide support. Normalizing all emotions, showing empathy, and teaching social-emotional skills is an excellent place to start. It is important that, as the adult, you monitor your own emotional response, as well, in order to help your student feel safe and comfortable. Additionally, it’s essential to know when to refer. If you notice significant changes in attitude or behavior or you suspect that your student is at risk for self-harm, you should always reach out to a mental health professional for support. Huddle Up can help you learn exactly what to do in these types of situations. Access the Educator Hub for more resources.

Each school will have its own special education referral process. If teachers have additional concerns about a student in their class, they should reach out to the special education director at their school who can help identify screening needs and/or referral next steps.

If your child has access to Huddle Up as part of their school-based Individual Education Plan (IEP), all sessions will be coordinated and scheduled by the school. If your student’s school is partnering with Huddle Up to provide schoolwide mental health services, sessions may be scheduled by families directly on the Family Care Hub. If you have access to the Family Care Hub, but not IEP or Schoolwide mental health services, you will be able to use the resources available in the app but will not be able to schedule sessions with a provider. If you haven’t received a link from your school to sign up yet, please reach out to them to receive your specific school link for login. Please note, in order to sign up, you must have access to your child’s student ID. If your access includes the ability to schedule sessions with a provider, your dashboard will present available therapists and session times once you have created an account and logged in.

Please feel free to contact us at support@huddleupcare.com with any questions you may have regarding our solutions, providers, or Family Care Hub. We're here to assist you!

Virtual therapy in schools involves online sessions where a provider interacts with students through video calls, helping improve skills or areas of need. Parents play a crucial role by facilitating practice outside of sessions and collaborating with the provider. Therapy sessions are tailored to each student's needs and goals, with progress monitored regularly. This approach offers flexibility and accessibility, ensuring that students receive necessary support regardless of location or scheduling constraints.